Privacy Policy
Privacy Policy | Smokers Heap
At Smokers Heap, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our services.
By using our site, you agree to the terms outlined below.
Information We Collect
We collect personal and non-personal information to process orders and improve your shopping experience.
1. Personal Information
When you make a purchase or create an account, we may collect the following details:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed securely through third-party providers)
2. Non-Personal Information
We may also collect non-identifiable information such as:
- Browser type and device information
- IP address and location (general region)
- Pages visited and time spent on our site
- Cookies and tracking data for site analytics and marketing
How We Use Your Information
Your data helps us provide a better shopping experience. We use the collected information to:
- Process and fulfill your orders
- Send order confirmations, updates, and shipping notifications
- Improve website performance and user experience
- Offer promotions, discounts, and loyalty rewards (if you subscribe)
- Detect and prevent fraudulent transactions or unauthorized access
Payment Security
Smokers Heap does not store your complete payment information. All online payments are processed securely through trusted third-party payment gateways that comply with PCI-DSS standards.
Cookies & Tracking
We use cookies to:
- Keep items in your cart
- Remember your preferences
- Analyze site traffic
- Display relevant ads and promotions
You can choose to disable cookies in your browser settings, but some parts of the site may not function properly without them.
Email & Marketing
By subscribing to our newsletter or creating an account, you may receive occasional emails about promotions, new arrivals, or discounts. You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of our emails. We do not sell, rent, or share your personal information with third parties for marketing purposes.
Sharing Your Information
We may share your data only with trusted partners who help operate our store, such as:
- Payment processors
- Shipping carriers
- Marketing and analytics providers
These third parties are required to keep your information secure and use it only for the intended purpose.
Data Retention
We keep your information for as long as necessary to fulfill orders, comply with legal obligations, and improve customer experience.
You can request data deletion by contacting support@smokersheap.com.
Your Rights
As a customer, you have the right to:
- Access the personal information we hold about you
- Request corrections or updates
- Request deletion of your data (where applicable)
- Withdraw consent for marketing emails
To exercise these rights, please contact us at support@smokersheap.com.
Children’s Privacy
Our website and products are intended for adults aged 21 and over.
We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately for removal.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page with the date of the last update.
Last Updated: 08-19-2025
Contact Us
If you have any questions or concerns about our Privacy Policy, please contact:
Smokers Heap Support Team
Email: support@smokersheap.com
Phone: +1 (660) 924-6212
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)