Refund & Returns

Thank you for choosing Smokers Heap for your vaping and lifestyle needs. Please review our refund and returns policy below for a clear understanding of our procedures:

Return Eligibility:

We accept returns for products purchased on smokersheap.com within 7 days of the original purchase date. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

How to Initiate a Return:

If you wish to return a product, please contact our customer service team at support@smokersheap.com to initiate the return process. Provide your order number and details about the item you wish to return.

Return Authorization:

Upon approval, you will receive a Return Label (RL) number and instructions for returning the item. Please clearly label the package with the provided RL number.

Return Shipping:

Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service for your return.

Refund Process:

Refunds will be processed once the returned item is received, inspected, and confirmed to meet our return eligibility criteria. Refunds will be issued to the original payment method used for the purchase.

Exchanges:

Unfortunately, we do not offer direct exchanges. If you need a different item, please follow the return process for the unwanted item and place a new order for the desired product.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photos of the damaged product. We will arrange for a replacement or issue a refund, as appropriate.

Contact Information:

For any refund or return inquiries, please reach out to our customer service team at support@smokersheap.com.

Thank you for choosing Smokers Heap. We are committed to providing a positive shopping experience, and our customer service team is here to assist you with any concerns or inquiries related to refunds and returns.