Refund & Returns
Returns
We accept returns within 15 days of delivery. To make the return process as easy as possible, we provide a free return label. Once we receive the returned item, we will process your refund, deducting only the shipping cost.
Refunds
- Standard Refunds: After we receive the returned product, we will initiate your refund. It will be credited to your account within 7 business days.
- Order Cancellations: If you wish to cancel your order before it is dispatched, please contact our support team at support@smokersheap.com. If the order has not been shipped, we’ll issue a full refund with no shipping cost deduction.
- Post-Dispatch Cancellations: If your order has already been dispatched, you will need to return the product. Once we receive it, we will refund the purchase amount, minus the shipping cost.
Return & Refund Processing
Our team requires 2 business days to process returns or refunds upon receiving the request. We strive to make this process as smooth as possible and appreciate your cooperation.
If you have any questions or need assistance, feel free to reach out to us at support@smokersheap.com. We’re here to assist you!