Shipping & Processing

Welcome to Smokers Heap! Here is important information regarding our shipping and processing procedures for your convenience:

Order Processing:

Orders placed on smokersheap.com are processed promptly, typically within 1-2 business days. Processing times may vary based on order volume and product availability.

Shipping Methods:

Smokers Heap offers various shipping options to cater to your preferences. You can choose from standard, expedited, or express shipping during the checkout process. Shipping costs are calculated based on the selected method and destination.

Shipping Times:

Estimated shipping times vary depending on the selected shipping method and your location. Please refer to the shipping options available during checkout for more accurate delivery estimates.

Tracking Information:

Once your order is shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the progress of your shipment and estimate delivery times.

International Shipping:

Smokers Heap provides international shipping for select products. Please note that international shipping costs and delivery times may differ from domestic orders. Customs fees or import duties are the responsibility of the recipient.

Shipping Restrictions:

Certain products may be subject to shipping restrictions based on local laws and regulations. It is the responsibility of the buyer to be aware of and comply with any such restrictions.

Lost or Damaged Items:

In the rare event that your order is lost or arrives damaged, please contact our customer service team promptly. We will work to resolve the issue and ensure your satisfaction.

Address Accuracy:

Customers are responsible for providing accurate shipping information. Smokers Heap is not liable for orders shipped to incorrect addresses provided by the customer.

Contact Information:

For any shipping-related inquiries or assistance, please contact our customer service team at support@smokersheap.com.

Thank you for choosing Smokers Heap. We appreciate your business and are committed to providing a seamless and reliable shipping experience for all your vaping and lifestyle needs.