Shipping & Processing

Shipping & Processing Policy | Smokers Heap

At Smokers Heap, we work hard to ensure your disposable vapes are delivered quickly, securely, and in perfect condition. Please review our shipping and processing details below before placing your order.

Order Processing Time

• All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
• Orders placed after 2:00 PM (EST) will be processed the following business day.
• During peak seasons or new product launches, processing times may be slightly extended.

You will receive an email confirmation with your tracking number once your order has been shipped.

Shipping Time

Delivery times vary depending on your location and the selected shipping method:

• Standard Shipping (3–7 Business Days) – Most orders arrive within this timeframe.
• Expedited Shipping (2–3 Business Days) – Available for select areas at checkout.

All shipping times are estimates and may be affected by carrier delays, weather conditions, or high-volume periods.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order weight.
We occasionally offer free shipping promotions, so check our homepage or newsletter for current deals.

Tracking Your Order

Once your order is shipped, you’ll receive an email containing your tracking information.
You can also log in to your Smokers Heap account to view your order status at any time.

Shipping Restrictions

Due to federal and state laws, we are unable to ship disposable vapes to certain U.S. states or territories.
If your shipping address is located in a restricted area, your order will be automatically canceled and refunded.

Currently, we do not ship internationally outside the United States.

Lost or Delayed Packages

While we do our best to ensure fast delivery, Smokers Heap is not responsible for delays caused by shipping carriers, weather issues, or incorrect addresses provided by customers.
If your package appears lost or delayed, please contact the shipping carrier first. If the issue persists, reach out to our support team for assistance.

Damaged or Missing Items

If your package arrives damaged or with missing items, contact us within 48 hours of delivery with clear photos and your order number.
We’ll work quickly to resolve the issue and ensure you’re satisfied with your purchase.

Incorrect Shipping Information

Please double-check your shipping address before placing your order.
Smokers Heap is not responsible for packages sent to incorrect or incomplete addresses provided by the customer.

Contact Us

For any shipping or order-related questions, reach out to us:

Smokers Heap Support Team
Email: support@smokersheap.com
Phone: +1 (660) 924-6212
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)