Terms & Conditions
Welcome to Smokers Heap! Here is important information regarding our terms and conditions for your convenience:
Order Processing:
Orders placed on smokersheap.com are processed promptly, typically within 1-2 business days. Processing times may vary based on order volume and product availability.
Shipping Methods:
Smokers Heap offers various shipping options to cater to your preferences. You can choose from standard, expedited, or express shipping during the checkout process. Shipping costs are calculated based on the selected method and destination.
Shipping Times:
Estimated shipping times vary depending on the selected shipping method and your location. Please refer to the shipping options available during checkout for more accurate delivery estimates.
Tracking Information:
Once your order is shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the progress of your shipment and estimate delivery times.
International Shipping:
Smokers Heap provides international shipping for select products. Please note that international shipping costs and delivery times may differ from domestic orders. Customs fees or import duties are the responsibility of the recipient.
Shipping Restrictions:
Certain products may be subject to shipping restrictions based on local laws and regulations. It is the responsibility of the buyer to be aware of and comply with any such restrictions.
Lost or Damaged Items:
In the rare event that your order is lost or arrives damaged, please contact our customer service team promptly. We will work to resolve the issue and ensure your satisfaction.
Address Accuracy:
Customers are responsible for providing accurate shipping information. Smokers Heap is not liable for orders shipped to incorrect addresses provided by the customer.
Return Eligibility:
We accept returns for products purchased on smokersheap.com within 7 days of the original purchase date. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
How to Initiate a Return:
If you wish to return a product, please contact our customer service team at support@smokersheap.com to initiate the return process. Provide your order number and details about the item you wish to return.
Return Authorization:
Upon approval, you will receive a Return Label (RL) number and instructions for returning the item. Please clearly label the package with the provided RL number.
Return Shipping:
Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service for your return.
Refund Process:
Refunds will be processed once the returned item is received, inspected, and confirmed to meet our return eligibility criteria. Refunds will be issued to the original payment method used for the purchase.
Exchanges:
Unfortunately, we do not offer direct exchanges. If you need a different item, please follow the return process for the unwanted item and place a new order for the desired product.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the damaged product. We will arrange for a replacement or issue a refund, as appropriate.
Information We Collect:
We may collect personal information, including but not limited to, your name, contact details, shipping address, and payment information when you make a purchase on our website. Additionally, we may collect non-personal information such as browser type, IP address, and device information.
How We Use Your Information:
Personal information collected is used for order processing, shipping, and customer service. We may also use your contact information to send you promotional and marketing materials, but you have the option to opt-out of these communications.
Securing Your Information:
We employ industry-standard security measures to protect your personal information. Your payment details are processed securely, and we do not store sensitive payment information on our servers.
Cookies and Tracking Technologies:
Smokers Heap uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can modify your browser settings to manage or disable cookies.
Third-Party Services:
We may utilize third-party services, such as payment processors and shipping providers, to facilitate transactions and deliver orders. These third parties have their own privacy policies, and we recommend reviewing them for further information.
Children’s Privacy:
Smokers Heap does not knowingly collect or solicit personal information from individuals under the age of 21. If you are aware that a minor has provided us with personal information, please contact us, and we will promptly remove the information.
Updates to Privacy Policy:
Smokers Heap reserves the right to update or modify this Privacy Policy. Any changes will be posted on this page, and we encourage you to review this policy periodically.
Contact Information:
For any shipping-related inquiries or assistance, please contact our customer service team at support@smokersheap.com.
Thank you for choosing Smokers Heap. We appreciate your business and are committed to providing a seamless and reliable shipping experience for all your vaping and lifestyle needs.
